📦 Dry Food Orders

For our standard ambient range, including chocolates, biscuits, snacks, confectionery, and pantry items, we offer convenient collection and nationwide delivery options.

✅ Free Local Pick-up

Collect your order from the Austreats Warehouse in Donnokkhoum, Vientiane at no charge.

We'll notify you as soon as your order has been packed and is ready for collection.

🚚 Nationwide Delivery

We partner with trusted domestic logistics providers across Laos, including:

• Anousith Express
• HAL Logistics
• Mixay Express

❄️ Frozen & Chilled Food Orders

Including pies, sausage rolls, meats, frozen desserts, dairy products, and other temperature-sensitive favourites.

Maintaining product quality and protecting the cold chain is our highest priority.

Because frozen and chilled products require specialised insulated packaging and temperature-controlled transport, delivery arrangements vary depending on your location.

Vientiane Area

• Same-day cold dispatch may be available.
• Orders can also be collected directly from our Donnokkhoum warehouse.

Provincial & Regional Deliveries

• Shipped via specialised cold freight services.
• Delivery schedules depend on destination and available transport routes.
• Additional insulated packaging and handling fees may apply.

📞 Ordering Frozen Products?

If your order contains frozen or chilled items, please contact our team before placing your order, or immediately after checkout.

We'll confirm:

1. The fastest and safest delivery option for your location.
2. Available dispatch and arrival schedules.
3. Applicable insulated packaging and freight charges.
4. Collection or delivery arrangements at your destination.

🚚 Dispatch & Delivery Times

We aim to process and dispatch all in-stock orders as quickly as possible.

Dry Food Orders

• Most orders are packed and dispatched within 1–2 business days.
• Transit times vary depending on your location and selected courier service.
• Customers in Vientiane and major provincial centres typically receive orders sooner than remote districts.

Frozen & Chilled Orders

• Dispatch schedules vary depending on destination, transport availability, and cold freight routes.
• Our team will confirm the earliest available dispatch and estimated arrival time before shipment.
• Delivery timeframes may vary based on weather, route availability, and cold-chain requirements.

Public Holidays & Peak Periods

During public holidays, major festivals, promotional campaigns, or periods of unusually high demand, dispatch and transit times may be longer than normal.

We appreciate your understanding and will always do our best to keep you informed of any delays.

💬 Questions or Special Delivery Requests?

Need delivery to your home, workplace, hotel, or a remote district?

Our team is happy to discuss customised delivery arrangements and help find the best shipping option for your location.